I am from a very small town in Michigan (no grocery store, but 11 or so churches.) The nearest airport is in Traverse City which is 45 minutes away. The only other option that is not over 2 hours away is Grand Rapids, and that’s an hour and a half away.
The only option for airlines into Traverse City is Northwest. They are perpetually late, and just generally suck. They have lost my luggage three times. Three times! Since I hate flying, (have to take Xanax to even board a plane) a long drive to Grand Rapids has not really been an option.
I always check flight information to make sure there aren’t any problems before I leave my mom’s house. So why did NWA say no delays then when I got to the airport, it was so delayed that it wasn’t possible to make my connecting flight from Detroit? I got re booked for the next day and was told I would be upgraded for the inconvenience. Was I upgraded? Nope. In Traverse City she said they couldn’t upgrade me on the short flight, but she did on the long one. I got to Detroit, get off the plane to confirm the upgrade only to find out she never put it in the system…and they had given away the last of the first class seats.
I told the gate lady what happened and she said that the person ahead of me thought that he deserved a free upgrade too. I explained that I wasn’t saying I was worthy of one and someone else wasn’t, but I was told that for my trouble I would be upgraded. I asked her who I should talk to and she suggested the customer service line, but wouldn’t give me the phone number.
I called NWA from the airport only to be told that the representative on the phone wasn’t going to do anything about it. I asked her who I could speak to about it and she said no one…then she hung up on me! So, there ends my relationship with NWA. I fly them at least 4 times a year and my mom, her husband, and my little brother fly at least twice. I know that’s no dent to them, but it will make me feel better.
So yeah, NWA if you read this, invest in some better customer service reps, tell your employees to stop being such jerks, and treat your customers right. Now I have a crap load of NWA miles that will never be used. Asswipes.
Next time I’m just going to load up on Xanax and sleep all the way to Grand Rapids to take my Continental airlines flight (with no stops) on a nicer, newer, larger plane.